Packaging & Delivery

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FAQ

Q.Why choose US?
A.1.Over 50 years' history in cemented carbide products research and develop.
    2.Up to date production facilities;
   3.Complete & strictly QC system throughout the manufacturing process.
   4.Lead time as fast as 7-15 days!
   5.OEM & ODM service, professional R&D department is ready to design products to fit your specifications,they can offer the professional advice and CAD drawings(3D) for you!
   6.GB/T1 9001:2008/ISO 9001:2008/ISO14001:2000 certificates.
   7.ZGCC's carbide was recognized by market, it widely used for Chinese big project,such as subway,high speed rail,tunnel,mining and so on.At the same time,many big projects of the South africa,America,European and Austria also choose our carbide.
Q.What is the MOQ ?
A.No MOQ for our existing stock,for special size,MOQ is 5 KGS.
Q.Can I place a mixed order?
A.Sure!
Q.Can I get a lower price if I order large quantities?
A.Yes, big order get big discount.
Q.Can I add or delete items from my order if I change my mind ?
A.Yes, but please advise us within 5 days.
Q.Do you provide samples ? Is it free or extra ?
A.Yes, we will send you sample before mass production, and start production by your approval.Most sample is free,you only need to pay the freight.
Q.When you ship my order?
A.Normally 7-18 days after receiving your payment, but it can be negotiated based on order qty and production schedule.
Q.If I need any products hurry,could you make them fast for me?
A.Yes.If you are hurry,we will make the products as fast as we can and delivery them in the fast shipment.
Q.How can you guarantee the production quality ?
A.Our production is based on ISO9001,we have more than 40 years experience of QC team and strictly quality control system in our production process. At the same time,before sent the products,we will sent the free sample for you to test.
Q.What about the package?
A.It can make as the you need and depend on the products shapes. Generally, we can provide iron drum, carton, wooden case, and bag packages.

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